complaint letter2

81 Cheung Sha Wan Road
Cheung Sha Wan
Kowloon

21 April 2013

The Administrative Officer
Exhibition Services
Exhibitions International
3 Kadory Avenue
Kowloon

Dear Sir/Madam,

I attended your exhibition "Sound Systems 2013" which was held at the Fortune Hotel from 29 - 31 April and found it to be informative and interesting. Unfortunately, my enjoyment of the event was spoiled by a number of organizational problems. 

Firstly, I had difficulty registering to attend the event. You set up an on-line registration facility, but I found the facility totally unworkable. Even after spending several wasted hours trying to register in this way, the computer would not accept my application. I eventually succeeded in registering by faxing you.

Secondly, the exhibition was held at one of Hong Kong's most prestigious hotels, but this venue would have been better suited to a medium-sized business conference than to a large exhibition open by registration to the public. The lack of space led to serious overcrowding, particularly at peak visiting times (i.e. lunch times and early evening). On one or two occasions I was also seriously concerned about the physical safety of attendees.

The final point I want to make concerns product information. It is very enjoyable to see and test a range of excellent sound systems, but it is also important to be able to take away leaflets on interesting products, so that more research can be done before deciding which system to buy. However, by the time I attended the exhibition all the leaflets had been taken.

Could I please ask you to look into these matters - not only on my behalf but also on behalf of other attendees, and in fact on behalf of your company, too.

I look forward to hearing from you.

Yours faithfully,

 Long

Mr. M. Long